Frequently Asked Questions

We offer four types of VPS: Cloud SSD (shared vCPU with SSD storage), Cloud NVMe (shared vCPU with ultra-fast NVMe storage), Dedicated VDS (dedicated CPU cores for maximum performance), and Budget HDD (large HDD storage at low cost). All plans include unlimited traffic and full root access.

We support a wide range of operating systems including Ubuntu, Debian, CentOS, Rocky Linux, AlmaLinux, Fedora, openSUSE, and Windows Server. You can also upload and install custom ISO images for any other OS you need.

All services are billed monthly in SEK. You can pay with credit card (Visa, Mastercard), Klarna, or Swish. Your subscription renews automatically each month. You can cancel anytime from your dashboard and your service will remain active until the end of the billing period.

Yes, you can upgrade your VPS plan at any time from your dashboard. Upgrades are applied immediately and you only pay the prorated difference for the remaining billing period. Downgrades take effect at the start of your next billing cycle.

We guarantee 99.9% uptime on all VPS and storage services, backed by our Service Level Agreement (SLA). If uptime falls below this threshold in any given month, you are eligible for service credits as outlined in our SLA terms.

You can reach our support team 24/7 via email at support@contabo.se, through the support ticket system in your dashboard, or via the contact form on our website. We respond in both Swedish and English, with average response times under 2 hours.

Yes. As a Swedish company, we are fully GDPR compliant. Your personal data is processed in accordance with EU data protection regulations. We provide data processing agreements (DPA) on request and you can export or delete your data at any time from your account settings.

Our object storage is S3-compatible, meaning you can use any S3 client, SDK, or tool (like aws-cli, rclone, or Cyberduck) to store and retrieve files. It is ideal for backups, media hosting, static websites, and archival. You get a dedicated storage URL and access keys from your dashboard.

Yes, DNS management is included free with any active service. You can manage A, AAAA, CNAME, MX, TXT, SRV, and NS records from your dashboard. Changes propagate quickly through our global DNS infrastructure.

You can create manual snapshots at any time from your dashboard with one click. Snapshots capture the entire state of your server and can be restored instantly. For automated backups, enable the Automated Backups add-on which creates daily backups with 7-day retention.

Yes, there are no long-term contracts. You can cancel individual services or your entire account at any time from your dashboard. Cancelled services remain active until the end of the current billing period. We recommend downloading any data before cancellation.

Yes, we strongly recommend enabling two-factor authentication (2FA) on your account. You can set it up in your account security settings using any TOTP-compatible authenticator app such as Google Authenticator, Authy, or 1Password.